Top outsourcing destinations: India, Philippines, Central America

Weissman Center for International Banking at Baruch College and The Paaras Group surveyed the outsourcing field among the North American and European companies in regards to their outsourcing destinations. Since many companies have multiple outsourcing locations, the results do not add up to 100%.

Where American and European companies outsource
Country IT ContactCentre BPO
India 91% 80% 90%
Philippines 17% 20%
Central/
South America 13% 40% 10%
China 9% 10%
Singapore 9%
Ireland 5% 5% 25%
Spain 4% 20%
Malaysia 4% 20% 10%
Eastern Europe 4%
Australia 4% 20%

Source: Weissman Center for International Banking at
Baruch College and The Paaras Group

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